Delivery.
Herbalife shipping information.
Herbavida process your orders quickly to ensure the fastest possible delivery. We use DPD and other couriers(where necessary) to get the products to you within 2 to 4 business days.
Shipping Standards
We employ Herbalife's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.
- Orders placed before 12:00pm will be sent to the warehouse the same business day. These orders normally ship the same day.
- Orders placed after 12:00pm, but before 17:00pm will usually also be sent to the warehouse the same business day. These orders normally also ship the same day.
- Orders placed after 17:00pm will be sent to the warehouse the next business day. These orders normally ship the next business day.
- Orders always leave the warehouse within 24 hours of processing during business days.
- Orders placed on holidays, weekends or during the beginning and end of the month can be delayed on rare occasions.
- Once your order has been submitted no changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
Damaged Merchandise
In the event you receive damaged merchandise, please retain the original shipping carton and contact the local carrier office immediately to obtain an inspection report. Ask the carrier to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection.
Lost Merchandise
On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by the carrier. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced or a credit will be applied to your credit card.
Secure Shopping
All online credit card transactions are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers (SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We ensure that your confidential information is protected and guarantee your privacy.
Contact Us
For more information or if you have questions, please contact us by e-mail at info@herbavida.uk